Dodavatelé IT služeb by měli přizpůsobit svoji organizační strukturu, nabídku a modely dodávky novému prostředí, ve kterém firmy a organizace hledají, jak využít potenciál digitalizace. Podle analytiků společnosti Gartner ztratí v následujících třech letech plná čtvrtina firem svoji pozici na trhu z důvodu nedostatečných schopností a znalostí digitálního byznysu. Dodavatelé by podle analytiků Gartner měli být tím, kdo firmám pomůže s inovacemi a potřebnou transformací. (TZ)
Gartner Says Service Providers Hold the Key to Their Success in the Digital Era
Digital Business Incompetence Will Cause 25 Per Cent of Businesses to Lose Market Position
by 2017
STAMFORD, Conn., 30 July, 2014 — As organisations move to become digital businesses, opportunities are arising for service providers to play a crucial role in the digital era, according to Gartner, Inc. Service providers should begin to align and adapt their organisational structure, capabilities, offerings, and engagement and delivery models to thrive in this new digital environment.
“All signs suggest that organisations have just begun to tap into the potential of digital business; however, organisations that don’t accelerate their digital business transformation will lose market position,” said Allie Young, vice president and distinguished analyst at Gartner. “Service providers can help organisations with the innovation and industrialisation required to transform into digital businesses over the coming decade.”
Gartner predicts that by 2017, 60 per cent of Global 1000 organisations will execute on at least one revolutionary and currently unimaginable business transformation effort and that by 2023, superior digital business capabilities will lead four out of five industry leaders to reposition their brand promise or build new brands.
“The market opportunity arising from broad technology changes is creating a digital business opportunity that is forcing a restructuring in strategy, talent, portfolio and organisation within services providers,” said Susan Tan, research vice president at Gartner. “In the past 12 months service providers have taken explicit steps to prioritise the pursuit of digital business opportunities ranging from restructuring and realigning their organisation to forming entirely new business units or subsidiaries. They’ve announced new digital leaders and investments to organically build or acquire digital skills/assets and many have launched innovation centres to serve as client development labs. The restructuring and new digital business units and leadership are needed to focus investment and develop resources for applying digital technologies to realise business value.”
Gartner interprets this as an indicator of the magnitude of the business impact services providers already see in their client organisations as well as an impending threat to their traditional businesses. It also demonstrates a focused commitment and investment to ensure relevancy to current and future customer sets as digital business adoption accelerates.
Services providers should invest executive time in strategy planning and visioning for the future, focusing on how to close capability gaps, how to optimise organisation structures, what intellectual property to invest in and what go-to-market models are new imperatives. This should determine if the current organisation structure and leadership will support digital business expansion, or if reorganisation or realignment of current organisation structures is needed. Once this is complete it is essential to establish digital leadership skills, and acquire or hire the right talent, including capabilities in design, user experience, digital technologies and business consulting.
Service providers must also come to terms with the fact that in a digital world, their existing delivery models will not effectively address new demands evident in fast-paced, often exploratory digital pursuits – with buyers seeking business outcomes that complement the decisions they make and with solutions becoming more sub-vertical and market-specific, leaning toward information-driven alignment versus process-driven alignment. Gartner has identified two digital business concepts that will shape the future of client strategies, which service providers must understand and embrace:
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Complementary IT Spending Priorities
Gartner’s recent CIO research shows that considerable new spending goes to improving core systems, as well as spending on new and innovative digital technologies. This means that providers, instead of simply selling more services, should position their services in a digital business context for clients’ IT spending priorities, aligned to these two explicit and different needs. Both imperatives are important, in fact complementary, and should be pursued in parallel. For example, service providers cannot ignore the importance of renovating the core (the traditional engagement models), as without this step, exploiting the new digital trends will be unachievable or unsustainable.
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Bimodal IT
Gartner has also brought forward the concept of bimodal IT to address how organisations must operate to capture digital opportunities. To maintain competitiveness in a world of digital business, CIOs need to deal with speed, innovation and uncertainty. This requires operating two modes of enterprise IT: conventional, industrial-strength, slow-to-change and highly controlled versus experimental, iterative and fast evolving. Just as client organisations will require two modes of operation to optimise IT and capture digital opportunities, service providers will also need to adopt a more flexible business model to effectively compete.
Gartner recommends the adoption of bimodal disciplines through separate organisational structures to optimally deliver client expectations for the speed and agility characteristic of digital initiatives (“exploit the new”) and traditional/legacy (“renovate the core”). Traditional and digital service offerings should be managed as separate portfolios and relevant capabilities for skills, delivery methodologies and technologies invested in accordingly. It may, at times, be necessary to work with third parties to accelerate solution development and increase marketing success.
“Digital business enablement will span six domains, requiring service providers to realign their core competencies toward a new vision, investments and offerings for a portfolio that delivers innovation, transformation and industrialisation for buyers’ digital businesses,” said Ms Young. “With the broad range of services and equally broad array of digital strategies of providers, it is critical that service providers clearly define their own portfolio and focus, and identify the targeted buyers appropriate for their selected services.”
More detailed analysis is available in the report “What Service Providers Must Do to Succeed in the Digital Era.” The report is available on Gartner’s web site at http://www.gartner.com/doc/2808330.
Additional analysis on the impact of digital business is available in the Gartner Special Report “Digital Business.” The special report can be viewed at http://www.gartner.com/technology/research/digital-business/ and includes links to reports and video commentary that examine what is driving the convergence of people, business and things that disrupt existing business models, and how IT leaders can take their place among the digital leaders of the future.
Gartner analysts will also examine digital business in outsourcing and IT services at Gartner Symposium/ITxpo 2014.
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world’s most important gathering of CIOs and other senior IT executives. This event delivers independent and objective content with the authority of the world’s leading IT research and advisory organisation, and provides access to the latest solutions from key technology providers. Gartner’s annual Symposium/ITxpo events are key components of attendees’ annual planning efforts. IT executives rely on these events to gain insight into how their organisations can use IT to address business challenges and improve operational efficiency.
Additional information on Gartner Symposium/ITxpo 2014 in Barcelona, 9-13 November, is available at http://www.gartner.com/eu/symposium. Members of the media can register for the event by contacting Laurence Goasduff at laurence.goasduff@gartner.com.
Additional information from the event will be shared on Twitter at http://twitter.com/Gartner_inc and using #GartnerSym.
Upcoming dates and locations for Gartner Symposium/ITxpo 2014 include:
10-12 September, Cape Town, South Africa www.gartner.co.za
5-9 October, Orlando, Florida: www.gartner.com/us/symposium
14-17 October 14-17, Goa, India: www.gartner.com/in/symposium
27-30 October, Sao Paulo, Brazil: www.gartner.com/br/symposium
28-30 October, Tokyo, Japan: www.gartner.com/jp/symposium
17-20 November, Gold Coast, Australia: www.gartner.com/au/symposium
About Gartner
Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the valuable partner to clients in over 9,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 6,400 associates, including more than 1,480 research analysts and consultants, and clients in 85 countries. For more information, email info@gartner.com or visit www.gartner.com.